VoIP hosted telephony is the future! its feature rich, fuss free to deploy, and saves you money, what’s not to like. Below are some of the key benefits and features. Link this with one of our internet lines be it a basic fibre to the premises line on a month by month commitment or a fully managed resilient leased line utilising HSRP routing to keep you online and you will have a one stop communications gateway to you customers and staff no matter where they are working home the office or even the beach!
There are many more benefits and we will be happy to demonstrate. feel free to call on 01302 772988 or use the contact us page and drop us an email..
Time of day routing
Route calls to a Work or Out of Office dial plan based on the current time. You can create rules for your work hours, holidays and any other occasion using time, day of the week, day of the month and month.
Incoming Call Management
Create powerful dial plans using our step by step dial plan creator. All features come with no extra cost and include audio file playback, IVR menu options, call queuing, voicemail, cross-dial plan diverts, whispers, line identifiers and more.
Hosted call recording
You can toggle call recording on and off for your numbers, select whether to record just inbound, outbound or both directions and set a retention period of up to 6 years for your call recording storage. You can download call recording files just a few minutes after your call has completed. We also offer storage integration with Amazon S3 storage buckets.
Our fraud prevention and detection systems constantly analyse traffic to ensure you are protected.
Metis allows for the provisioning of UK geographic and non-geographic numbers. These numbers can be allocated as any of the following: Inbound or Outbound numbers, fax to email or conference numbers. Metis allows for the immediate provisioning of the number which can be delivered to a configured IP handset within minutes.
Voicemail to Email
Busy Lamp Field
Record your own greetings
Outgoing call management
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Our pricing is transparent and single cost for a fully featured system, no hidden extras. Our chosen provider Packnet, has the same beliefs around customer service as we do, meaning our support levels are fantastic even when the issues are complex with direct access to their development team. We do not charge a separate support charge as the systems are so reliable it would be morally wrong! All pricing is available within the portal so you’ll always know what you are paying.